Question 1

How do I get a new pool key?

Accepted Answer

Email info@hoams.com with your name and address. We will let you know when and where to pick up a new pool key.

Question 2

I need another gate card or clicker, how do I get one?

Accepted Answer

Email info@hoams.com with your name and address. We will let you know what the charge is and when to pick up your card or clicker.

Question 3

I am new to the neighborhood, what do I need to do to get on the email distribution list?

Accepted Answer

Email info@hoams.com with your name, address, phone number and email addresses you would like to be included for correspondence. HOAMS will send you an activation email from PayHOA to set up your account.

Question 4

What is the website to pay my dues?

Accepted Answer

HOAMS uses PayHOA.com to collect HOA payments. Email info@hoams.com to receive your specific neighborhood payment link.

Question 5

I want to make improvements to my property, do I need HOA permission prior to starting a project?

Accepted Answer

Each HOA has different covenants. Contact info@hoams.com to find out what your HOA requires.

Question 6

How do I report covenant violations that I see in my neighborhood?

Accepted Answer

Email info@hoams.com with the violation you have seen with the address. All reports are kept confidential when being addressed.

Question 7

How do I pay my HOA dues?

Accepted Answer

You can pay online through the resident portal (click the link in the emailed invoice), set up auto pay through the resident portal, or mail a check to the address on the assessment invoice. You can also drop off a check in the HOA Dues box at the HOAMS office.

Question 8

I received a violation notice – what should I do next?

Accepted Answer

Review the notice carefully for the specific covenant and resolution deadline. If you have any questions or need more time, contact info@hoams.com as soon as possible. Our role is to facilitate communication between homeowners and the Board.

Question 9

How do I contact the Board of Directors?

Accepted Answer

Send an email to info@hoams.com and HOAMS will forward your communication to the Board and respond with any feedback or questions.

Question 10

Can I attend Board meetings?

Accepted Answer

Yes! Homeowners are encouraged to attend open session Board meetings. Contact info@hoams.com to be added to the beginning of the agenda.

Question 11

What are the pool hours and rules?

Accepted Answer

Pool rules, hours, and guest policies vary by community. Please log in to the resident portal for details.

Question 12

What can I do in the resident portal?

Accepted Answer

- Pay assessments and set up auto-pay
- Access governing documents
- Submit ARC/DRC/DRB/ACC requests
- Reserve amenities
- View Community announcements

Frequently Asked Questions